Healthcare QA: "We can't" or "We must"

When it comes to QA and compliance, every healthcare org has had to pick a side: “Ability” or “Necessity.”

Which holds more weight: “We can’t” or “We must?”

And until recently, one side has almost always won by default. However important QA is for patient safety and experience, regulatory compliance or accreditation, it’s essentially come down to this: Your team either has the resources to audit transcripts and documentation, give feedback and track performance…or they don’t.

The question of need hardly factors in.

The data backs this up, with a recent Verbal survey finding that over 50% of healthcare orgs do QA once per quarter or less. And 18% have no QA program at all.It’s not that nearly 70% of orgs don’t recognize the need for QA. It’s that, because it’s so hard to do, requiring hours of dull, repetitive work to get insight on even a fraction of interactions and documentation, it’s basically impossible for many organizations. Or impossible to do at scale, at least.

But AI has shattered this paradigm.

With AI, ability is no longer an issue. AI tools can not only create transcripts and documentation, but also automate compliance audits, generate quality scores, give staff feedback and guidance during live patient interactions and even build personalized training and coaching programs. All this and more, in a fraction of the time.

With AI, you *can* do it. Anyone can.

So now we face a new dilemma. Again we have to pick a side. Now it comes down to this: “Priority” or “Necessity.”And if you ask me, that’s a much easier choice.

The dynamic flips completely: Your team either prioritizes QA…or it doesn’t. The question of ability hardly factors in.

Because ensuring care quality, patient safety and compliance has never really been just a “nice to have.”

So if your organization is still taking a “fingers crossed” approach to QA and compliance, ask why. Is there too much red tape slowing things down? Are people too stuck in the status quo? Or is it just that no one’s stood up and said what needs to be said? That no one’s made it a priority.

AI makes it possible. But the next step is on us. Instead of choosing between “We can’t” and “We must,” we’ve arrived at a place where We can *and* We must.