Audit 100% of healthcare interactions
for human staff, AI scribes or agents
Verbal audits every interaction and note against your standards in real time, independent of the AI you deploy.
100% coverage
Go from reviewing less than 1% of interactions to auditing 100%. Every interaction and note is tracked and audit-ready.
90% cost reduction
Customers have replaced manual audits with automated, continuous oversight, cutting compliance costs by up to 90%
79% adherence boost
In the first 90 days, organizations using Verbal’s real-time and retrospective compliance auditing have improved adherence by up to 79%
Based on results from Verbal customers in 2025
If 99% of interactions go unchecked, you're just hoping for the best
Close the adherence gap: One auditor across every interaction
Verbal audits every interaction and note in one system, so adherence is visible across your whole operation.
Telemedicine
Calls
Chart notes
AI voice & chat agents
In-person interactions
Ensure protocols are followed in every patient interaction, automatically
Plug and play with minimal IT lift
The Verbal desktop app captures phone and video interactions directly, with in-person coming soon. Nothing for IT to wire up, no telephony project, no new workflow for staff.
Audit against your standards and industry frameworks
Evaluate interactions based on your internal standards and external playbooks or accreditation frameworks (like TJC, CHAI or URAC)
Track adherence across time, teams and tools
Get insight at every level: from a single interaction or staff member to entire time periods, teams and AI agent swarms.
"Verbal is one of the most powerful tools I’ve seen to drive clinical accountability at scale"
Verbal is creating a new normal for healthcare teams of all stripes
"Verbal is one of the most powerful tools I’ve seen to drive clinical accountability at scale"
Fred Brown
"Nurses that came in to us...that never had formal training in MI...are now just demonstrating these amazing skills because we've been able to utilize Verbal."
Rebecca Nikuosokhan
"Using those analytics helps me determine the next course of action to better support the coaches, so they can better support the patients."
Sonja Ranck
"[The checklist] helps us make sure that we’re hitting all the key points on every single call...It’s a great training tool, because our main goal is providing quality care. It guarantees no subject goes missed with [the client]."
Desiree
“This has saved me a lot of time.”
Cynthia Stava
"Verbal is one of the most powerful tools I’ve seen to drive clinical accountability at scale"
"Nurses that came in to us...that never had formal training in MI...are now just demonstrating these amazing skills because we've been able to utilize Verbal."
"Using those analytics helps me determine the next course of action to better support the coaches, so they can better support the patients."
"[The checklist] helps us make sure that we’re hitting all the key points on every single call...It’s a great training tool, because our main goal is providing quality care. It guarantees no subject goes missed with [the client]."
“This has saved me a lot of time.”
"It's made it simpler in terms of being able to ensure the quality of the call."
"It doesn’t matter that I have experience [at] another agency...This is a new agency, new program, new rules.
"It helped me get better at what I was doing...It was exciting to look at your score and then go back and figure out what you did wrong so you get it right for the next call."
"Being able to save [our therapists] that 10-15 minutes per session, where they don’t have to actually put in that mental energy and take that time is a huge win."
"From a management perspective, it’s really helped me get a metric. We didn’t quite have something that was easily referenced."
"It's made it simpler in terms of being able to ensure the quality of the call."
"It doesn’t matter that I have experience [at] another agency...This is a new agency, new program, new rules.
"It helped me get better at what I was doing...It was exciting to look at your score and then go back and figure out what you did wrong so you get it right for the next call."
"Being able to save [our therapists] that 10-15 minutes per session, where they don’t have to actually put in that mental energy and take that time is a huge win."
"From a management perspective, it’s really helped me get a metric. We didn’t quite have something that was easily referenced."
